Refund & Exchange Policy

Your satisfaction is our utmost priority. If for some reason, you are not satisfied with your purchase, you may send it back for a refund or exchange within 30 days of purchase date provided it meets the following criteria:

  • Returned with all original accessories, paperwork, tags and gift boxes.
  • Item must be in its original UNWORN condition and without any scratches, marks or blemishes.
  • Items must not have been customized, sized or adjusted in length on special requests by us or by a local jeweler.
  • Also -
  • Return shipping/handling fee is to be paid by buyers.
  • Refunds take 3-5 business days to process.
  • There will be a 20% restocking fee for all eligible returned items. 
  • There will be a 20% restocking fee for all buyer-initiated cancellations.
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Watch Details

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Budget & Timeline

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Trade-In Option

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By submitting this form, you authorize SB JEWELERS to contact you regarding your watch inquiry. Our sourcing specialists will review your request and provide available options as soon as possible.